Business Systems Analyst- Salesforce

Full Time
Information Technology

Job Description

This job supports one or more analytical aspects of the application product life cycle, within a sub-product scope (one or more application components). Uses regular judgement and discretion to collaborate with customers in order to: Understand capability needs; Gather project specifications; Create business cases and cost sheet analysis; Translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities); Analyze data to determine business problems, trends, or opportunities for process improvements; Create/execute test cases; Provide root cause analysis and corrective action plans; Verify delivery of customer needs, and Ensure quality delivery. The incumbent identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources. Requires thorough understanding of end systems impact of changes across multiple systems.
• Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Bachelor's Degree in Business Administration, Business Management, Information Systems, or related field,6 years of related experience in lieu of degree.
• 3 - 5 years experience in IS/IT
• 1 - 3 years experience in Salesforce
• 1 - 3 years experience in SQL
• 1 - 3 years experience in Agile Methodology; experience in Agile Project Management, a plus
• 1 - 3 years in Lean/Six Sigma, the Health Insurance Industry, or the Healthcare industry, preferred
• Certification in Information Technology Infrastructure Library (ITIL), The Open Framework Group (TOGAF), Six Sigma, or Project Management Professional (PMP), a plus
• Problem-Solving, Communication, Analytical, and Report Writing Skills.

Additional Details

Experience: 2-5 years