IT Analyst, Remote

10/29/2021
Remote
Full Time
BS
Information Technology

Job Description

OVERVIEW:
Provides analysis services typically in a defined project. Develops requirements and supplemental specifications for new applications or analyzes change requests/enhancements in existing applications. Collaborates closely with the customer/partner/business areas to identify application needs, project specifications, business case development and cost sheet analysis. Responsible for verification that the delivered application code meets the customer needs based on the specifications, ensuring minimal defects in both UAT and production. Accountable for identification and documentation of risks, defects, and issues throughout the project lifecycle. Responsible for assisting in the resolution of risks, defects, and issues. For smaller projects or initiatives may be accountable for project schedule. Accountable for providing project status back to the appropriate management group or customer, release co-coordinator, and/or various PMO groups.
RESPONSIBILITIES:
• Works with customers, application developers, architects, project management and team members to understand business requirements that drive the analysis and design of quality business solutions. Is involved in the full system development lifecycle and is responsible for creation and maintenance of project lifecycle documents/deliverables (vision document, supplemental specifications, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials).
• Aids with application development project deliverables - e.g. vision document, supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials.
• Manages job and project requirements so that projects are completed on time, in scope, within budget, and with minimal defects. May help to maintain documentation such as design documents, architecture, and flow diagrams.
• Provides required business and/or technical support for both project and production related activities.
• Assures compliance with required standards and that all necessary approvals have been obtained throughout the project lifecycle.
• Interfaces with the business areas, customers, partners, vendors, technical staff and project teams to drive value, enhance return on investment, and create innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solution)
• Is accountable for testing of solution (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production and UAT defects are realized. Will interface closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration and UAT testing culminating with implementation checkout and post implementation support.
QUALIFICATIONS:
Minimum
• Bachelor’s degree from a four-year college or university and one to three years related experience; or high school diploma/Associate’s degree and three to five years’ related experience; or equivalent combination of education and experience.
• Experience working with Telecom processing, and specifically Avaya phone exchange and related Avaya tools like Call Manger, and Avaya CM Reporting
• Experience with constructing call vectoring programming
• Experience with Nice Call Recording systems
• Experience with Nexidia Voice Analytics
• Experience with Contact Center functions in support of call centers for Healthcare agents
• Develop and implement call routing plans, vectors, VDNs, Virtual Hold scripts, Route IT Plans.

Additional Details

Experience: 2-5 years