Program Performance Manager, Remote

11/22/2021
Remote
BS
Information Technology

Job Description

SUMMARY
This job will coordinate, track, and manage the progress of all in flight solutioning work across all solution pillars (insights/listening system, design, activate, test, scale, monitor) as well as end-to-end tracking of Organization products. The Performance Program team will maintain the comprehensive solution inventory of active solutions and solutions in various stages of development across the whole program taxonomy, which will include maintaining and documenting an understanding of the solution, problems the solution solves, eligible customers, engagement rate of eligible customers, and performance (as measured by Enterprise Analytics and others depending on the KPIs being tracked).
Program Performance will own project, program, and portfolio management tracking of the entire product and solutioning process so there is a consolidated view that can be relied on for reporting and management. This will require on-going collaboration with the various design teams and the program strategy team.

ESSENTIAL RESPONSIBILITIES
• Maintain management system, and regularly checks for accuracy, completion, reporting and production needs to meet asks of management and senior leadership.
• Work within a multitude of simultaneous work streams and projects related to PHE to develop product and solution process implementation and improvement/optimization
• Coordinate and produce cross-functional activities across program to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.
• Work with management as required to achieve the objectives of the defined program. Acquire detailed understanding of the business objectives for an assigned area.
• Assess risks that might jeopardize successful achievement of the desired results of a program, develop risk mitigation strategies and tactics, and implement risk mitigation plans.
QUALIFICATIONS
• Bachelor's degree in Business Administration, Technology Management or related field, required; Master's degree, preferred
• Proficient with Jira software
• 3 years of Project/Program Management, required
• 3 years of Strategic Process Development, required
• 3 years in Healthcare/Health Insurance, required
• 3 years of presenting and communicating with large audiences, required
• Project Management Professional (PMP) or other Project Management certification, preferred
• Agile/Scrum Master, preferred
• Familiarity with cross-functional teams
• Strong communication skills (written, verbal and presentation)
• Strong ability to influence others in a matrix working environment

Additional Details

Experience: 2-5 years