Senior Salesforce Business Analysts

Full Time
Information Technology

Job Description

Responsible for providing support to technical professionals regarding a variety of administrative, systems, and business operations problems, and participation in related Salesforce system development projects of moderate to typically, complex nature.

• Determining and defining system specifications, process improvement, quality assurance, less experienced team member mentoring, interaction with customers and technical staff, and higher emphasis on business need solutioning (i.e. converting legacy systems/business processes into efficient and effective requirements to be constructed within the Salesforce system).
• Takes a lead role in communicating effectively with management, steering committees, project sponsors, and subject matter/technical experts and promotes a culture of performance excellence.
• Requires strong interpersonal and communication skills, ability to convey the benefits of Salesforce as a tool to increase the level of business/customer knowledge of salesforce tools to enable better outcomes for our customers’ expectations.
• Ability to listen to customer needs (via conversations about a current legacy system or requested enhancement) and convert them into Salesforce features they can then convey to the customer to help shape our customers expectations. Once customers understand the changes, the Analyst is expected to document and implement via configuration or development the changes requested per the customer.

• Bachelor degree in related field or equivalent experience
• Five years of Business Analyst experience and at least 2 large scale Salesforce implementation projects
• Must have at least two Salesforce Org implementations experience
• Salesforce certifications such as Administrator, Advanced Admin, Platform App Builder, preferred
• Candidates should be able to demonstrate the salesforce implementation lifecycle from start to finish (IE: From Business Discovery to delivery/Support and Maintain phases) and expand on their roles played at each phase of the lifecycle
• Possess understanding of Agile release (Kanban or sprint) and demonstrate experience as a team member working within this methodology.
• Experience in creating, owning, prioritizing, or grooming of User Stories, Features or Epics via a Scrum/Agile system (Agility for example) to deliver on time and in scope features to the customer is preferred.
• Ability to convey a level of Salesforce configuration or Development experience and knowledge to operate in a fast-paced environment
• Health Cloud and Vlocity experience preferred

Additional Details

Experience: 5-10 years