Job Description
RESPONSIBILITIES
• Expeditiously assist to monitor, triage, and forward problem tickets to appropriate area for resolution.
• Tasks include removal of all Protected Information from the problem ticket, ensuring all necessary information is included in the ticket, attachments are included and viewable, and if appropriate, forwarded on to the proper group for resolution, with oversight and guidance from Intermediate and Senior Team members
• Support the maintenance of the Issue Hotline for internal ticketing process by reviewing telephonic hotline inquiries, which may include educating the caller on how to submit tickets online.
• Provide assistance in the process oversight for Quotation Management process.
• May assist to update training documentation for process improvements and process changes for group.
QUALIFICATIONS
• Experience in troubleshooting Technical Issues
• Experience in ticketing systems
• Customer Service Experience
• Excellent Analytical, Organization, and Communication Skills
• Ability to contribute to Process Improvement and Performance Improvement
• Experience in the Health Insurance Industry, Billing, Enrollment, Claims, Provider Service Administration, preferred.
• Expeditiously assist to monitor, triage, and forward problem tickets to appropriate area for resolution.
• Tasks include removal of all Protected Information from the problem ticket, ensuring all necessary information is included in the ticket, attachments are included and viewable, and if appropriate, forwarded on to the proper group for resolution, with oversight and guidance from Intermediate and Senior Team members
• Support the maintenance of the Issue Hotline for internal ticketing process by reviewing telephonic hotline inquiries, which may include educating the caller on how to submit tickets online.
• Provide assistance in the process oversight for Quotation Management process.
• May assist to update training documentation for process improvements and process changes for group.
QUALIFICATIONS
• Experience in troubleshooting Technical Issues
• Experience in ticketing systems
• Customer Service Experience
• Excellent Analytical, Organization, and Communication Skills
• Ability to contribute to Process Improvement and Performance Improvement
• Experience in the Health Insurance Industry, Billing, Enrollment, Claims, Provider Service Administration, preferred.
Additional Details
Experience: 0-2 years