Job Description
Seeking a detail-oriented and proactive Business Analyst to support a variety of project initiatives through strong documentation, process analysis, and stakeholder collaboration. This role will work closely with business users, project teams, and vendors to gather requirements, document current and future state processes, and drive continuous improvement across systems and workflows.
This position also includes elements of quality assurance and audit support, ensuring processes and system changes align with business needs and regulatory requirements.
RESPONSIBILITIES
Business Analysis & Documentation
• Elicit, analyze, and document business requirements, including As-Is and To-Be processes
• Develop process flows, use cases, and detailed documentation to support project initiatives
• Analyze current systems, workflows, and application dependencies to identify improvement opportunities
• Maintain accurate and up-to-date documentation, including requirements, business rules, and traceability
Stakeholder Collaboration
• Serve as a liaison between business users, technical teams, and external vendors
• Partner with stakeholders to understand current processes, challenges, and future needs
• Communicate requirements clearly and ensure alignment across all parties
• Provide timely updates and support to project managers and team members
Process Improvement & Quality Assurance
• Identify gaps, inefficiencies, and risks in business processes and recommend solutions
• Support quality assurance efforts related to process and infrastructure changes
• Participate in change reviews and validate evidence to ensure processes function as intended
• Assist with audit preparation by documenting and validating functional requirements
Client & Operational Support
• Monitor and maintain high levels of client satisfaction through responsive support and effective solutions
• Track issues within business systems or processes and recommend enhancements
• Ensure appropriate controls, including security and compliance requirements, are incorporated into solutions
• Support training and knowledge transfer by developing and updating materials as needed
QUALIFICATIONS
Required
• Strong experience in business analysis, including requirements gathering and process documentation
• Proven ability to create deliverables such as process flows, use cases, traceability matrices, and business requirements documents
• Experience with process mapping tools such as Visio or similar
• Excellent communication skills with the ability to work across technical and non-technical teams
• Strong attention to detail and ability to manage multiple priorities independently
• Experience working in cross-functional, matrixed environments
• Ability to manage tasks through completion and adapt in a fast-paced setting
• Proactive, solution-oriented mindset with strong problem-solving skills
Preferred
• Experience working in regulated environments
• Exposure to audit preparation and evidence validation
• Experience supporting third-party implementations
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience)
This position also includes elements of quality assurance and audit support, ensuring processes and system changes align with business needs and regulatory requirements.
RESPONSIBILITIES
Business Analysis & Documentation
• Elicit, analyze, and document business requirements, including As-Is and To-Be processes
• Develop process flows, use cases, and detailed documentation to support project initiatives
• Analyze current systems, workflows, and application dependencies to identify improvement opportunities
• Maintain accurate and up-to-date documentation, including requirements, business rules, and traceability
Stakeholder Collaboration
• Serve as a liaison between business users, technical teams, and external vendors
• Partner with stakeholders to understand current processes, challenges, and future needs
• Communicate requirements clearly and ensure alignment across all parties
• Provide timely updates and support to project managers and team members
Process Improvement & Quality Assurance
• Identify gaps, inefficiencies, and risks in business processes and recommend solutions
• Support quality assurance efforts related to process and infrastructure changes
• Participate in change reviews and validate evidence to ensure processes function as intended
• Assist with audit preparation by documenting and validating functional requirements
Client & Operational Support
• Monitor and maintain high levels of client satisfaction through responsive support and effective solutions
• Track issues within business systems or processes and recommend enhancements
• Ensure appropriate controls, including security and compliance requirements, are incorporated into solutions
• Support training and knowledge transfer by developing and updating materials as needed
QUALIFICATIONS
Required
• Strong experience in business analysis, including requirements gathering and process documentation
• Proven ability to create deliverables such as process flows, use cases, traceability matrices, and business requirements documents
• Experience with process mapping tools such as Visio or similar
• Excellent communication skills with the ability to work across technical and non-technical teams
• Strong attention to detail and ability to manage multiple priorities independently
• Experience working in cross-functional, matrixed environments
• Ability to manage tasks through completion and adapt in a fast-paced setting
• Proactive, solution-oriented mindset with strong problem-solving skills
Preferred
• Experience working in regulated environments
• Exposure to audit preparation and evidence validation
• Experience supporting third-party implementations
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience)
Additional Details
Experience: 2-5 years