Job Description
Responsible for configuring, implementing, maintaining, and supporting assigned Epic applications within a healthcare environment. Works with clinical and operational teams to analyze workflows, define system requirements, develop solutions, and improve application functionality. Supports system upgrades, testing, troubleshooting, and ongoing optimization to meet organizational needs.
Responsibilities
• Analyze clinical and operational workflows and translate user requirements into effective Epic application solutions.
• Configure, build, test, implement, and maintain assigned Epic applications.
• Troubleshoot system issues, conduct root cause analysis, and implement solutions to improve system performance and usability.
• Collaborate with clinical staff, operational teams, IT personnel, and other stakeholders to identify needs and resolve application issues.
• Participate in system upgrades, enhancements, implementations, testing, and application maintenance.
• Identify opportunities to improve workflows, standardize processes, and increase system efficiency.
• Develop and maintain system documentation, workflow specifications, and application support materials.
• Manage assigned projects and tasks, communicate progress to stakeholders, and meet established deadlines.
• Provide application guidance and support to end users as needed.
• Participate in special projects and initiatives related to Epic applications and healthcare technology.
Qualifications
• Bachelor’s degree in Computer Science, Information Systems, Healthcare, or a related field preferred.
• Active Epic application or technical certification in at least one module required.
• Three or more years of hands-on Epic application build, configuration, systems administration, or technical support experience.
• 3 or more years of experience in the healthcare industry.
• Experience configuring and maintaining Epic applications, troubleshooting system issues, and supporting implementations and upgrades. Training-only experience does not meet this requirement.
• Experience with workflow analysis, requirements gathering, system testing, and application troubleshooting.
• Ability to analyze system requirements and resolve routine to moderately complex application issues.
• Strong analytical, critical-thinking, problem-solving, and organizational skills.
• Excellent written and verbal communication and customer service skills.
• Ability to manage competing priorities, work collaboratively with stakeholders, and contribute to project goals.
• Knowledge of project management principles and practices.
Accepted Epic Certification Areas
Relevant Epic certifications may include EpicCare Ambulatory, EpicCare Inpatient, Ambulatory, Inpatient Clinical Documentation (ClinDoc), Orders, Stork, ASAP, OpTime, Anesthesia, Cupid, Radiant, Beacon, Willow, Willow Ambulatory, Willow Inpatient, Beaker Clinical Pathology, Beaker Anatomic Pathology, Kaleidoscope, Cadence, Prelude, Grand Central, Welcome, MyChart, Healthy Planet, Wisdom, Resolute Hospital Billing, Resolute Professional Billing, Resolute Claims, Resolute PB Claims, Resolute HB Claims, Dorothy, Phoenix, Bridges, Chronicles, Clarity, Caboodle, Cogito, Reporting Workbench, SlicerDicer, Data Courier, Epic Security Coordinator, and other Epic application, reporting, integration, or technical certifications.
REMOTE WORK ELIGIBILITY:
• This position is fully remote; however, candidates must permanently reside in the United States to be eligible.
• All work must be conducted within the continental U.S.
• Applicants outside of the U.S. cannot be considered for this position.
• No C2C, sponsorship, or relocation available for this role.
• Candidates must be able to work and maintain their schedules in the Eastern Time Zone, regardless of their local time zone.
HIRING PROCESS GUIDELINES
To maintain the integrity and security of our hiring process, candidates are expected to participate authentically and without the assistance of artificial intelligence (AI) tools (e.g., ChatGPT or similar platforms) during interviews, assessments, or any other part of the selection process.
For a fair and secure experience, please note the following:
• Cameras must remain on during all virtual interviews.
• The use of AI tools by candidates is not permitted at any stage of the interview process.
• All employment offers are contingent upon the successful completion of a background check, which may include verification of identification.
Responsibilities
• Analyze clinical and operational workflows and translate user requirements into effective Epic application solutions.
• Configure, build, test, implement, and maintain assigned Epic applications.
• Troubleshoot system issues, conduct root cause analysis, and implement solutions to improve system performance and usability.
• Collaborate with clinical staff, operational teams, IT personnel, and other stakeholders to identify needs and resolve application issues.
• Participate in system upgrades, enhancements, implementations, testing, and application maintenance.
• Identify opportunities to improve workflows, standardize processes, and increase system efficiency.
• Develop and maintain system documentation, workflow specifications, and application support materials.
• Manage assigned projects and tasks, communicate progress to stakeholders, and meet established deadlines.
• Provide application guidance and support to end users as needed.
• Participate in special projects and initiatives related to Epic applications and healthcare technology.
Qualifications
• Bachelor’s degree in Computer Science, Information Systems, Healthcare, or a related field preferred.
• Active Epic application or technical certification in at least one module required.
• Three or more years of hands-on Epic application build, configuration, systems administration, or technical support experience.
• 3 or more years of experience in the healthcare industry.
• Experience configuring and maintaining Epic applications, troubleshooting system issues, and supporting implementations and upgrades. Training-only experience does not meet this requirement.
• Experience with workflow analysis, requirements gathering, system testing, and application troubleshooting.
• Ability to analyze system requirements and resolve routine to moderately complex application issues.
• Strong analytical, critical-thinking, problem-solving, and organizational skills.
• Excellent written and verbal communication and customer service skills.
• Ability to manage competing priorities, work collaboratively with stakeholders, and contribute to project goals.
• Knowledge of project management principles and practices.
Accepted Epic Certification Areas
Relevant Epic certifications may include EpicCare Ambulatory, EpicCare Inpatient, Ambulatory, Inpatient Clinical Documentation (ClinDoc), Orders, Stork, ASAP, OpTime, Anesthesia, Cupid, Radiant, Beacon, Willow, Willow Ambulatory, Willow Inpatient, Beaker Clinical Pathology, Beaker Anatomic Pathology, Kaleidoscope, Cadence, Prelude, Grand Central, Welcome, MyChart, Healthy Planet, Wisdom, Resolute Hospital Billing, Resolute Professional Billing, Resolute Claims, Resolute PB Claims, Resolute HB Claims, Dorothy, Phoenix, Bridges, Chronicles, Clarity, Caboodle, Cogito, Reporting Workbench, SlicerDicer, Data Courier, Epic Security Coordinator, and other Epic application, reporting, integration, or technical certifications.
REMOTE WORK ELIGIBILITY:
• This position is fully remote; however, candidates must permanently reside in the United States to be eligible.
• All work must be conducted within the continental U.S.
• Applicants outside of the U.S. cannot be considered for this position.
• No C2C, sponsorship, or relocation available for this role.
• Candidates must be able to work and maintain their schedules in the Eastern Time Zone, regardless of their local time zone.
HIRING PROCESS GUIDELINES
To maintain the integrity and security of our hiring process, candidates are expected to participate authentically and without the assistance of artificial intelligence (AI) tools (e.g., ChatGPT or similar platforms) during interviews, assessments, or any other part of the selection process.
For a fair and secure experience, please note the following:
• Cameras must remain on during all virtual interviews.
• The use of AI tools by candidates is not permitted at any stage of the interview process.
• All employment offers are contingent upon the successful completion of a background check, which may include verification of identification.
Additional Details
Experience: 2-5 years