Job Description
This onsite role will work with a team of IT professionals responsible for supporting end users with technology issues in a law firm setting.
RESPONSIBILITIES
• Monitor and support the firm’s technology infrastructure, including servers, firewalls, routers, access points and switches in order to maintain 100% systems uptime.
• Liaise with the firm’s consultants regularly to ensure the firm’s infrastructure is maintained, upgraded, and patched.
• Manage and maintain the firm’s network, including the WAN, LANs and wireless networks of all offices in order to maintain 100% network uptime.
• Recommend and plan infrastructure upgrades, replacements and refreshes when needed.
• Manage and maintain inventory of the firm’s infrastructure, including warranties, support contracts, and end of life dates.
• Manage the firm’s cloud systems, including Microsoft 365 and the document management system, iManage.
• Manage and maintain the firm’s current remote access system (Citrix).
• Liaise with the firm’s accounting software company (Aderant) to ensure the firm’s financial platform is maintained, upgraded, and patched.
• Support and assist in the management of the firm’s cloud-based VOIP phone system (Zoom) and AV conference and meeting platform (Teams).
• Support firm desktop applications including Windows 11, Microsoft Office 365, iManage, Aderant, and Citrix.
• Manage network printer/copier setup and changes.
• Utilize the Help Desk Call Tracking Service (Fresh Service) to identify and respond to all IT network and infrastructure support requests.
• Support the help desk manager and user support specialists on user IT support requests through Fresh Service as needed.
• Manage all mobile devices connected to firm data, including laptops, phones and tablets, leveraging Microsoft Intune.
• Identify and retire unsupported or soon to be unsupported infrastructure, applications and hardware.
• Facilitate, support and assist in the planning of new technology testing and rollouts.
• Keep up with current IT trends and developments by continuing to develop skills and knowledge.
QUALIFICATIONS
• Bachelor’s degree is preferred but equivalent training, education and experience demonstrating ability to perform the required duties is, at least, required.
• Experience providing IT support in a law firm or similar professional services environment preferred.
• 5 years of experience capable of making an immediate impact in a rapidly changing, fast-paced work environment.
• Microsoft certifications preferred.
• Advanced experience with Microsoft Windows Server administration required.
• Advanced network administration experience (WAN, firewalls, switches, WAPs) required.
• Knowledge and understanding of network protocols (i.e. TCP/IP, printers and peripherals) and Cloud SaaS, PaaS and IaaS solutions required.
• Experience with Microsoft Group Policy and Active Directory administration required.
• Advanced experience with Microsoft 365 administration, including Entra, Intune, and Azure, strongly preferred.
• Experience with Meraki cloud administration strongly preferred.
• Knowledge of iManage and Aderant a plus.
• Strong customer service, interpersonal and organizational skills with an ability to communicate effectively with tact and unwavering commitment to internal and end user satisfaction.
• Flexibility, integrity, attention to detail, and an ability to work collaboratively and independently.
• Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
• Knowledge of cybersecurity, business continuity, and security awareness issues.
• Proven ability to improve IT processes and procedures.
• Regional travel to other offices is occasionally required.
• Working full time (5 days a week) on-site at the Philadelphia headquarters is required.
RESPONSIBILITIES
• Monitor and support the firm’s technology infrastructure, including servers, firewalls, routers, access points and switches in order to maintain 100% systems uptime.
• Liaise with the firm’s consultants regularly to ensure the firm’s infrastructure is maintained, upgraded, and patched.
• Manage and maintain the firm’s network, including the WAN, LANs and wireless networks of all offices in order to maintain 100% network uptime.
• Recommend and plan infrastructure upgrades, replacements and refreshes when needed.
• Manage and maintain inventory of the firm’s infrastructure, including warranties, support contracts, and end of life dates.
• Manage the firm’s cloud systems, including Microsoft 365 and the document management system, iManage.
• Manage and maintain the firm’s current remote access system (Citrix).
• Liaise with the firm’s accounting software company (Aderant) to ensure the firm’s financial platform is maintained, upgraded, and patched.
• Support and assist in the management of the firm’s cloud-based VOIP phone system (Zoom) and AV conference and meeting platform (Teams).
• Support firm desktop applications including Windows 11, Microsoft Office 365, iManage, Aderant, and Citrix.
• Manage network printer/copier setup and changes.
• Utilize the Help Desk Call Tracking Service (Fresh Service) to identify and respond to all IT network and infrastructure support requests.
• Support the help desk manager and user support specialists on user IT support requests through Fresh Service as needed.
• Manage all mobile devices connected to firm data, including laptops, phones and tablets, leveraging Microsoft Intune.
• Identify and retire unsupported or soon to be unsupported infrastructure, applications and hardware.
• Facilitate, support and assist in the planning of new technology testing and rollouts.
• Keep up with current IT trends and developments by continuing to develop skills and knowledge.
QUALIFICATIONS
• Bachelor’s degree is preferred but equivalent training, education and experience demonstrating ability to perform the required duties is, at least, required.
• Experience providing IT support in a law firm or similar professional services environment preferred.
• 5 years of experience capable of making an immediate impact in a rapidly changing, fast-paced work environment.
• Microsoft certifications preferred.
• Advanced experience with Microsoft Windows Server administration required.
• Advanced network administration experience (WAN, firewalls, switches, WAPs) required.
• Knowledge and understanding of network protocols (i.e. TCP/IP, printers and peripherals) and Cloud SaaS, PaaS and IaaS solutions required.
• Experience with Microsoft Group Policy and Active Directory administration required.
• Advanced experience with Microsoft 365 administration, including Entra, Intune, and Azure, strongly preferred.
• Experience with Meraki cloud administration strongly preferred.
• Knowledge of iManage and Aderant a plus.
• Strong customer service, interpersonal and organizational skills with an ability to communicate effectively with tact and unwavering commitment to internal and end user satisfaction.
• Flexibility, integrity, attention to detail, and an ability to work collaboratively and independently.
• Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.
• Knowledge of cybersecurity, business continuity, and security awareness issues.
• Proven ability to improve IT processes and procedures.
• Regional travel to other offices is occasionally required.
• Working full time (5 days a week) on-site at the Philadelphia headquarters is required.
Additional Details
Experience: 5-10 years