Job Description
SUMMARY
This role will have dual responsibilities supporting EPIC Clarity report writing and supporting one or more analytical aspects of the product management lifecycle. Supporting report writing will include working with Business Intelligence and healthcare professionals to gather, organize, and present data to users. Present meaningful analytics to the business in non-technical terms and formats. Create basic and ad hoc reporting for users. Train users on software and assists users with advanced reporting. Supporting product management will include using regular judgement and discretion to collaborate with customers and business stakeholders in order to Understand customer and stakeholder needs, business capability needs.
RESPONSIBILITIES
• Work with Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and journey maps, product capability roadmaps, product KPIs/metrics, and implementation and delivery plans.
• Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams using modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog and prioritization, testing, prototyping, and defining customer and user acceptance criteria.
• Support various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Effectively communicate with team members, customers, partners, and management, including assisting with or conducting business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation.
• Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives. Ensure compliance with required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.
• Identity opportunities and create business cases and cost sheet analysis to support the product strategy and evolve the product roadmap.
• Translate high-level business needs into detailed business requirements for new or modified business capabilities. Perform research, analyze data to determine business problems and trends, assess business processes and business rules to identify/recommend opportunities for process improvements and recommend new or modified business capabilities. Work with business stakeholders and delivery partners to prioritize business capabilities in the product backlog. Provide root cause analysis and corrective action plans.
• Proactively work with delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements and drive business platform recommendations.
• Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources. Requires thorough understanding of assigned business platform and business integrations points to analyze and manage delivery across the product management lifecycle.
QUALIFICATIONS
• Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field, or 6 years of related and progressive experience in lieu of Bachelor's degree
• Experience in requirements elicitation (business and functional requirements) & gap analysis, required
• 3 years in a Business Analysis and/or Analyst role, including experience in Data analytics and translating analysis into actionable insights, KPI tracking and analysis, journey mapping and process mapping, and market analysis, required
• Experience functional testing and user acceptance testing, required
• 1 year with Lean/Six Sigma and/or Process Improvement, preferred
• 1 year in the Healthcare or Health Insurance Industry, preferred
• 1 year experience writing EPIC Clarity reports and/or administering EPIC Reporting Workbench
• Trainings/ Certifications: Lean/Six Sigma, Project Management Professional (PMP), Business Analysis Professional (IIBA), or Human Centered Design (HCD) / Design Thinking, preferred
• Skills: Analytical Skills, Problem-Solving, Communication, Report Writing, Agile Methodology, Agile Project Management, Product Management, Critical Thinking, Analysis, Elicitation / Documentation skills
This role will have dual responsibilities supporting EPIC Clarity report writing and supporting one or more analytical aspects of the product management lifecycle. Supporting report writing will include working with Business Intelligence and healthcare professionals to gather, organize, and present data to users. Present meaningful analytics to the business in non-technical terms and formats. Create basic and ad hoc reporting for users. Train users on software and assists users with advanced reporting. Supporting product management will include using regular judgement and discretion to collaborate with customers and business stakeholders in order to Understand customer and stakeholder needs, business capability needs.
RESPONSIBILITIES
• Work with Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and journey maps, product capability roadmaps, product KPIs/metrics, and implementation and delivery plans.
• Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams using modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog and prioritization, testing, prototyping, and defining customer and user acceptance criteria.
• Support various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Effectively communicate with team members, customers, partners, and management, including assisting with or conducting business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation.
• Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives. Ensure compliance with required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.
• Identity opportunities and create business cases and cost sheet analysis to support the product strategy and evolve the product roadmap.
• Translate high-level business needs into detailed business requirements for new or modified business capabilities. Perform research, analyze data to determine business problems and trends, assess business processes and business rules to identify/recommend opportunities for process improvements and recommend new or modified business capabilities. Work with business stakeholders and delivery partners to prioritize business capabilities in the product backlog. Provide root cause analysis and corrective action plans.
• Proactively work with delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements and drive business platform recommendations.
• Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources. Requires thorough understanding of assigned business platform and business integrations points to analyze and manage delivery across the product management lifecycle.
QUALIFICATIONS
• Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field, or 6 years of related and progressive experience in lieu of Bachelor's degree
• Experience in requirements elicitation (business and functional requirements) & gap analysis, required
• 3 years in a Business Analysis and/or Analyst role, including experience in Data analytics and translating analysis into actionable insights, KPI tracking and analysis, journey mapping and process mapping, and market analysis, required
• Experience functional testing and user acceptance testing, required
• 1 year with Lean/Six Sigma and/or Process Improvement, preferred
• 1 year in the Healthcare or Health Insurance Industry, preferred
• 1 year experience writing EPIC Clarity reports and/or administering EPIC Reporting Workbench
• Trainings/ Certifications: Lean/Six Sigma, Project Management Professional (PMP), Business Analysis Professional (IIBA), or Human Centered Design (HCD) / Design Thinking, preferred
• Skills: Analytical Skills, Problem-Solving, Communication, Report Writing, Agile Methodology, Agile Project Management, Product Management, Critical Thinking, Analysis, Elicitation / Documentation skills
Additional Details
Experience: 2-5 years