Job Description
SUMMARY
This job is responsible for configuring, rolling out, and supporting the Epic Grand Central team with a focus on Prelude. Responsibilities include business/systems analysis, requirements definition and documentation, system design, managing tickets, resolving system issues, and supporting larger projects within the Prelude and Grand Central modules of the Epic system. The ideal candidate will have a strong understanding of hospital workflows and a desire to contribute to both operational and project-based work in a dynamic environment.
RESPONSIBILITIES
• Acts as Team SME for Epic Prelude troubleshooting and fixes.
• Plans, designs/builds, tests, implements, and supports the needs of Epic Prelude and Grand Central software.
• Analyzes and determines system requirements and specifications.
• Performs and documents workflow analysis while evaluating user experience.
• Participate in larger Prelude and Grand Central related projects, providing technical expertise and assistance.
• Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user's needs, and implements new technologies.
• Provides guidance and support to end-users to enhance the use of Epic Prelude and offers solutions to resolve end-user system issues.
• Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems.
• Identifies solutions and completes documentation.
QUALIFICATIONS
• 3 years of systems administration experience within one or more Epic modules.
• 3 years of experience in the healthcare industry
• Certified in Epic Grand Central (ADT) and Epic Prelude
• Familiarity with hospital admission workflows
• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
• Excellent customer service skills
• Uses critical thinking skills for assigned tasks
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.
• Strong organizational skills in managing priorities
• Demonstrates knowledge of project management principles as they relate to assigned tasks
Remote Work Eligibility:
• This position is fully remote; however, candidates must permanently reside in the United States to be eligible.
• All work must be conducted within the continental U.S.
• Applicants outside of the U.S. cannot be considered for this position.
• No C2C, sponsorship, or relocation available for this role.
This job is responsible for configuring, rolling out, and supporting the Epic Grand Central team with a focus on Prelude. Responsibilities include business/systems analysis, requirements definition and documentation, system design, managing tickets, resolving system issues, and supporting larger projects within the Prelude and Grand Central modules of the Epic system. The ideal candidate will have a strong understanding of hospital workflows and a desire to contribute to both operational and project-based work in a dynamic environment.
RESPONSIBILITIES
• Acts as Team SME for Epic Prelude troubleshooting and fixes.
• Plans, designs/builds, tests, implements, and supports the needs of Epic Prelude and Grand Central software.
• Analyzes and determines system requirements and specifications.
• Performs and documents workflow analysis while evaluating user experience.
• Participate in larger Prelude and Grand Central related projects, providing technical expertise and assistance.
• Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user's needs, and implements new technologies.
• Provides guidance and support to end-users to enhance the use of Epic Prelude and offers solutions to resolve end-user system issues.
• Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems.
• Identifies solutions and completes documentation.
QUALIFICATIONS
• 3 years of systems administration experience within one or more Epic modules.
• 3 years of experience in the healthcare industry
• Certified in Epic Grand Central (ADT) and Epic Prelude
• Familiarity with hospital admission workflows
• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
• Excellent customer service skills
• Uses critical thinking skills for assigned tasks
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork.
• Strong organizational skills in managing priorities
• Demonstrates knowledge of project management principles as they relate to assigned tasks
Remote Work Eligibility:
• This position is fully remote; however, candidates must permanently reside in the United States to be eligible.
• All work must be conducted within the continental U.S.
• Applicants outside of the U.S. cannot be considered for this position.
• No C2C, sponsorship, or relocation available for this role.
Additional Details
Experience: 2-5 years