Job Description
Patient Access Coordinator can be a first step into a rewarding career in healthcare. This role is ideal for individuals who enjoy helping others, working in a fast-paced environment, and growing their skills in patient support, insurance processes, and medical office operations. Training is provided, and you’ll gain valuable experience that can lead to many career paths within the healthcare field.
RESPONSIBILITIES
• Greet and assist patients with scheduling appointments, completing preregistration, and verifying basic demographic and insurance information.
• Use provided tools and resources to check insurance benefits, confirm authorization needs, and gather limited clinical details related to scheduled services.
• Accurately update patient records to ensure timely billing and smooth coordination of care.
• Communicate with insurance companies, physician offices, and internal departments to clarify insurance requirements, authorizations, and any missing information.
• Discuss patient financial responsibilities, provide cost estimates using established guidelines, and collect payments when appropriate.
• Identify accounts that may need additional financial review and route them to the Financial Counseling team.
• Help create a positive patient experience by offering friendly, professional support and maintaining strong working relationships across the organization.
• Handle daily paperwork, documentation, and system entries with accuracy and attention to detail.
• Meet productivity standards and contribute ideas for improving workflows and patient service.
• Follow organizational policies and complete all required training and education sessions on time.
QUALIFICATIONS
• High school diploma or GED required.
• Prior experience in customer service, healthcare, financial services, retail, or a similar field is helpful but not required.
• Comfortable learning computer systems and using common software programs.
• Strong communication skills, attention to detail, and willingness to learn healthcare processes.
RESPONSIBILITIES
• Greet and assist patients with scheduling appointments, completing preregistration, and verifying basic demographic and insurance information.
• Use provided tools and resources to check insurance benefits, confirm authorization needs, and gather limited clinical details related to scheduled services.
• Accurately update patient records to ensure timely billing and smooth coordination of care.
• Communicate with insurance companies, physician offices, and internal departments to clarify insurance requirements, authorizations, and any missing information.
• Discuss patient financial responsibilities, provide cost estimates using established guidelines, and collect payments when appropriate.
• Identify accounts that may need additional financial review and route them to the Financial Counseling team.
• Help create a positive patient experience by offering friendly, professional support and maintaining strong working relationships across the organization.
• Handle daily paperwork, documentation, and system entries with accuracy and attention to detail.
• Meet productivity standards and contribute ideas for improving workflows and patient service.
• Follow organizational policies and complete all required training and education sessions on time.
QUALIFICATIONS
• High school diploma or GED required.
• Prior experience in customer service, healthcare, financial services, retail, or a similar field is helpful but not required.
• Comfortable learning computer systems and using common software programs.
• Strong communication skills, attention to detail, and willingness to learn healthcare processes.
Additional Details
Experience: 0-2 years