Job Description
RESPONSIBILITIES
• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
• Meet all production, quality, and adherence standards. Attends all required training classes
• Elevate issues to next level of supervision, as appropriate
• Maintain accurate records, including timekeeping records
QUALIFICATIONS
• 6 months of Customer Service in a customer facing role
• Customer Service in a call-center environment
• Customer Service in a Healthcare related call-center environment strongly preferred
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and to navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Strong written and verbal communication skills
• Ability to communicate complex information in a simple, customer facing way
• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
• Meet all production, quality, and adherence standards. Attends all required training classes
• Elevate issues to next level of supervision, as appropriate
• Maintain accurate records, including timekeeping records
QUALIFICATIONS
• 6 months of Customer Service in a customer facing role
• Customer Service in a call-center environment
• Customer Service in a Healthcare related call-center environment strongly preferred
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and to navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Strong written and verbal communication skills
• Ability to communicate complex information in a simple, customer facing way
Additional Details
Experience: 0-2 years