Job Description
RESPONSIBILITIES
• Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
• Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries.
• Process and maintain membership data.
• Manage multiple production oriented tasks and responsibilities.
• Perform various billing, accounts receivable, and reconciliation activities.
• Create and distribute membership/billing materials and communications to clients/members.
• Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
• Conduct research to ensure issue resolution.
QUALIFICATIONS
• 3 years of related, progressive experience.
• Experience using Microsoft Office Applications.
• Experience in Billing/Enrollment and/or Customer Service.
• Prior finance related experience, preferred.
• Prior healthcare industry experience, preferred.
• Prior Enrollment and Billing experience, preferred.
• Solid customer service/phone skills.
• Attention to detail and organizational skills.
• Basic accounting knowledge and ability to reconcile enrollment and/or payment information.
• Proven ability to analyze and resolve problems.
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.
• Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries.
• Process and maintain membership data.
• Manage multiple production oriented tasks and responsibilities.
• Perform various billing, accounts receivable, and reconciliation activities.
• Create and distribute membership/billing materials and communications to clients/members.
• Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
• Conduct research to ensure issue resolution.
QUALIFICATIONS
• 3 years of related, progressive experience.
• Experience using Microsoft Office Applications.
• Experience in Billing/Enrollment and/or Customer Service.
• Prior finance related experience, preferred.
• Prior healthcare industry experience, preferred.
• Prior Enrollment and Billing experience, preferred.
• Solid customer service/phone skills.
• Attention to detail and organizational skills.
• Basic accounting knowledge and ability to reconcile enrollment and/or payment information.
• Proven ability to analyze and resolve problems.
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
Additional Details
Experience: 2-5 years