Job Description
SUMMARY
This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non-standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. Contributes to and manages small to medium projects. Interacts with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity.
RESPONSIBILITIES
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
• Coordinate meetings, projects, implementations with clients and core partners.
• Load and maintain group information and benefit files.
• Interact and provide support activities to Account Managers.
• Handle error management and ensure files are corrected.
• Act as a resource for colleagues with less experience.
QUALIFICATIONS
• 5-10 years of relevant, progressive experience in account support, required.
• Experience in health care or insurance sales support, required.
• Experience using MS Office Suite including Excel and Word.
• Verbal and written communication skills.
• Organizational skills.
• Customer or account service experience in the group insurance or employee benefits industry, preferred.
This job provides account support activities associated with the implementation and administration of groups and accounts. Provides assistance with non-standard benefit implementation tasks. Identifies and resolves problems related to benefit interpretations, non-standard benefits, handle rating concerns, and coordinate claim extracts and any subsequent adjudication requirements. Contributes to and manages small to medium projects. Interacts with producers, clients and sales reps to ensure complete implementation, on-going service and all renewal activity.
RESPONSIBILITIES
• Analyze/coordinate the implementation of new products, group changes, benefit enhancements, non-standard benefits and activities related to mass updates.
• Resolve benefit inquiries received from Account Managers, producers, sales reps and small market clients.
• Coordinate meetings, projects, implementations with clients and core partners.
• Load and maintain group information and benefit files.
• Interact and provide support activities to Account Managers.
• Handle error management and ensure files are corrected.
• Act as a resource for colleagues with less experience.
QUALIFICATIONS
• 5-10 years of relevant, progressive experience in account support, required.
• Experience in health care or insurance sales support, required.
• Experience using MS Office Suite including Excel and Word.
• Verbal and written communication skills.
• Organizational skills.
• Customer or account service experience in the group insurance or employee benefits industry, preferred.
Additional Details
Experience: 5-10 years